Warranty: 12 months from delivery, lifelong time maintainance.

After-sale service: feedback within 4-8 hours after get the call or email.

Service: OEM, ODM

Certificate: China official third-party calibration report / CE Certification

Customer Service

Service timeliness

When a fault report is received from customer〈including telephone, fax and email〉:

LABTONE will respond within 4-8 hours (working time), provide solutions and eliminate faults within 12-24 hours. After the equipment's guarantee period ended, supplier still has obligation to provide users with technical supports and after-sales services.

Presales:

• Technical consultation: test method, laboratory planning and suggestion.
• Equipment selection: selection scheme, FAQ.
• Product testing scheme.

In-Sales:

• Customer communication and progress report.
• Guidance for pre-installation preparation, equipment commissioning and test run

• Calibration (when Third Party’s verification is required)

After-Sales:

• Technical training: operation of equipment, daily maintenance, common fault diagnosis and troubleshooting.
• Scheduled on-site service: Detection of problem as soon as possible in order to eliminate equipment and anthropogenic hazards. This is to ensure long term and stable equipment operation as well as delivery of latest technical information.
• Technical support: special paid services are provided according to customer’s needs.